215 TOURS

215.tours | bookings@215.tours | +234 811 692 2792

TERMS & CONDITIONS

215 TOURS

Please read the below terms and conditions carefully. They constitute part of the contract between you and 215 Tours (hereinafter referred to as the "Company").

1. BOOKING & DOCUMENTS

Bookings are only secured when we have received the minimum deposit from you. In the event that the balance is not paid 14 days before the travel date, we are entitled to cancel your booking and retain 100% of the initial deposit paid.

You are required to review all aspects of your booking to verify vital information including but not limited to: passenger itineraries, names, email address, telephone number, etc. Please notify the Company immediately if you notice any omissions and/or corrections are needed regarding the booking details. You assume full and sole responsibility for any and all risks and/or costs involved with failure or delay to report such errors and/or omissions.

2. PAYMENT

All payments must be made into the Company's corporate account with the account name 215 TOURS. The Company accepts bank transfers and electronic payments through approved payment platforms. We may also receive payment through payment links sent to you via email or WhatsApp.

Other than the means stipulated for payment by the Company, the Company accepts no responsibility for payment made to any third party on behalf of the Company without the Company's express instruction. You agree that failure to remit payments on a timely basis will automatically put your booking at risk of cancellation. You voluntarily hold the Company harmless for cancellation of any booking on account of either late payment or declination of any payment.

3. PRICING

Prices and availability quoted by the Company are based on the information available to the Company at the time of quoting. Accordingly, such prices and availability are not guaranteed until payment is made in full. The Company is not responsible for any variation, including exchange rate fluctuations, errors or omissions in any quotes, advertisements, or prices quoted on its marketing materials and/or website.

4. TRAVEL INSURANCE

It is your responsibility to take out travel insurance to cover illness, accident or injury, loss of or damage to baggage and other insurable matters. We accept your booking on the understanding that you have adequate insurance cover in place and accordingly shall not be responsible or liable for any act or omission arising from your failure to take out adequate insurance cover.

Where you have paid for a package that covers an insurance policy, the policy document of the insurer will be forwarded to you once the insurance has been confirmed. The contract of insurance is between you and the insurer. You agree that the Company is not an agent of the insurer and shall not be held liable for any act or omission of the insurer. Should the insurer dispute their liability for any reason, you will have recourse against the insurer only.

5. FLIGHT AND TRAVEL TIMING

Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions. It is the customer's responsibility to arrive at the airport within the scheduled time and check in on time. There is no guarantee that flights, ferries, trains, or coaches will depart at the times stated on any itinerary or tickets you receive. All timings where stated are estimates only, and we do not accept any liability for any delay or schedule alteration, however arising.

6. TICKETS AND STOPOVERS

Once a ticket has been paid for and issued by the airline, you agree that the airline's policy shall govern your travel itinerary and that the contract as regards the ticket is between you and the airline. All issues including but not limited to missed flights and baggage-related matters shall be resolved in line with the policy of the airline. The Company may intervene to facilitate resolution between you and the airline, but such intervention does not make the Company liable for any loss.

Airline tickets are usually non-refundable and non-transferable except where the airline permits otherwise. Modification of passenger names, dates, times, routings, or airports are at the sole discretion of the airline. You agree that you will not deviate from your booking by making any unscheduled stopovers.

7. UNSCHEDULED EXTENSIONS

In the unlikely event of an unscheduled extension to the trip caused by flight delays, bad weather, strikes, or any other cause beyond the control of the Company, the expenses relating to these unscheduled extensions including hotel accommodation and flights will be borne by you. We accept no liability for changes, omissions, or delays before or during the course of any trip occasioned by technical difficulties, weather conditions, strikes, or communication breakdowns.

8. SUPPLIERS

We collaborate with suppliers who provide services to make your trip memorable. The Company acts as an intermediary between you and suppliers for your travel package. The Company does not own or operate any hotels, tours, transportation providers, airlines, or travel insurance companies. You agree that the Company shall not be held liable for any loss, damage, delay, or injury to you as a result of any breach, act, or omission of any third party supplier.

While we will endeavour to select quality suppliers, no guarantee or warranty is given as to the fitness or condition of the supplier's accommodations, transportation, or provisions supplied. The Company is not liable for any accident which occurs in hotels, on airplanes, on buses, on tours, or during any mode of transportation encountered during the trip.

9. CHANGES

If you wish to make a change to your booking, we may assist you wherever this is possible and within our control. Such changes are subject to supplier policy. You will be required to pay all charges imposed by the suppliers providing that component of your travel arrangements. Changes to group packages are restricted as any change by one member may affect the entire group. In most cases, we may not be able to entertain changes and shall not be held liable for failure to make changes not within our control.

10. GROUP PACKAGES

While on a group trip, you cannot extend your stay without the express consent of your travel consultant or tour leader. In most cases, extension of stay will not be granted as the Company may have given an undertaking to the relevant embassy that all customers will return on the set date.

11. CANCELLATION BY YOU

All cancellations or no-shows are subject to penalties imposed by the supplier. By making a booking, you accept liability for all cancellation fees imposed by the Company and the supplier. You are required to immediately contact your 215 Tours consultant if you wish to cancel. The following cancellation charges apply:

30 – 45 days before departure: 40% of total package cost

15 – 30 days before departure: 50% of total package cost

7 – 15 days before departure: 60% of total package cost

0 – 7 days before departure: 100% of total package cost

In the event that the cancellation is due to a force majeure event, illness, or death, you are required to provide documentary evidence. Upon receipt, we may make a special cancellation request from our suppliers. Note that we do not guarantee that any supplier will accept your evidence or accede to your cancellation request.

12. AIRLINE AND HOTEL REFUND PROCEDURES

Refund policies of the various airlines and hotels vary greatly. We may assist you in presenting a refund request to the relevant airline or hotel for assessment. Should a refund be authorised, it will be made to you less any cancellation or administrative charges. We do not guarantee the timeframe for processing refund requests by any airline or hotel.

13. COMPLAINTS

In the event that you have any complaint or experience any problems during your trip, you must immediately inform your 215 Tours consultant. Once you have paid the deposit, it means you have accepted the hotel chosen, the airline quoted, and all activities planned for the trip. It is your responsibility to check hotel pictures and read reviews prior to payment. A link to the hotel details will be provided by your consultant. In the event that you do not like the hotel or airline while on the trip and you request cancellation, no refunds will be made.

14. PASSPORTS, VISAS & HEALTH

It is entirely the customer's duty to ensure that all passports and visas are current, valid, and obtained on time, and that any required vaccinations or health requirements have been met. Passports must be valid for 6 to 9 months after returning to your resident country.

215 Tours may provide visa requirements guidance and support. Note that 215 Tours does not issue visas and does not in any way guarantee visa issuance to any customer. The Company shall not be held liable for visa refusal or delay, and accordingly shall not be liable to refund visa fees or any fees paid towards visa processing assistance provided by the Company.

Once a customer's visa application has been submitted and paid for, changes to the agreed travel package may not be allowed. Cancellation or changes after visa submission may result in loss of the entire deposit and no refund will apply.

15. FORCE MAJEURE

Except where otherwise expressly stated in these booking conditions, we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of force majeure. Force majeure means any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. Such events may include war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, epidemic, pandemic, adverse weather conditions, fire, or all similar events outside the Company's control.

16. MODIFICATION OF TERMS

These Terms and Conditions may be amended or modified by the Company at any time without notice. It is your responsibility to familiarise yourself with the current Terms and Conditions prior to making each and every booking.

17. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with Nigerian law and shall be subject to the jurisdiction of Nigerian courts.

Any claim or dispute arising out of or relating to this agreement shall in the first instance be attempted to be settled amicably by the parties by way of direct negotiation. If the dispute is not settled amicably within 30 days, it shall be referred to a single arbitrator agreed upon or appointed by the parties. The arbitration shall be held in Lagos, Nigeria and conducted in the English language in accordance with the Arbitration and Conciliation Act of Nigeria. The decision of the arbitrator shall be final and binding on the parties.

18. SEVERABILITY

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

19. ACCEPTANCE

By paying the initial deposit for any package or service offered by 215 Tours, you confirm that you have read, understood, and agreed to these Terms and Conditions, which shall be binding on both parties.

215 Tours | 215.tours | bookings@215.tours | +234 811 692 2792

Lagos, Nigeria