215 TOURS

215.tours | info@215.tours | +234 811 692 2792

CLIENT AGREEMENT & TERMS OF SERVICE

Welcome to 215 Tours. By engaging our services or making any payment toward a travel package, you enter into a binding agreement with us. Please take time to read this document in full before proceeding. These terms exist to protect both you as our client and us as your travel partner.

1. HOW BOOKINGS WORK

Your booking becomes active only after we receive a confirmed deposit from you. Until that deposit clears, no reservation, flight, hotel, or service is held on your behalf.

The outstanding balance on your package must be settled no later than fourteen (14) days before your departure date. Where this deadline is missed, 215 Tours reserves the right to release your reservation and retain the deposit already received as compensation for administrative costs and supplier commitments made on your behalf.

When you receive your booking confirmation, please go through every detail carefully — your name as it appears on your passport, your travel dates, destination, hotel, and contact information. Any error must be reported to us immediately. You bear sole responsibility for losses or complications that arise from errors you failed to flag in good time.

2. MAKING PAYMENT

All payments must be made directly to 215 Tours through channels we have expressly communicated to you — this includes bank transfers to our official account and payment links issued by us via email or WhatsApp.

We are not responsible for any funds sent to individuals or accounts outside of our official payment instructions. If you are ever uncertain whether a payment channel is legitimate, contact us directly before transferring any money.

Late or failed payments put your booking at risk. 215 Tours will not be held responsible for lost reservations or price increases that result from delayed payment on your part.

3. QUOTED PRICES

All prices quoted by 215 Tours are valid at the time they are given and are based on current flight, hotel, and service rates. Prices are not locked in until full payment or a confirmed deposit is received.

Travel costs can fluctuate due to airline fare changes, currency movements, and supplier pricing updates. We will always communicate any significant changes before asking you to proceed, but we cannot guarantee that a price quoted today will remain the same tomorrow. We encourage prompt payment once you decide to proceed.

4. TRAVEL INSURANCE

We strongly recommend that every client purchases comprehensive travel insurance before departure. A good travel insurance policy covers medical emergencies, trip cancellations, lost luggage, and other unexpected events that are outside anyone's control.

Choosing to travel without insurance is entirely at your own risk. 215 Tours will not bear any costs or liability arising from incidents that would ordinarily be covered by travel insurance. Where we assist in arranging insurance on your behalf, the policy contract remains between you and the insurer — we are not a party to that agreement and cannot be held responsible for any claim decision the insurer makes.

5. FLIGHTS AND TRAVEL SCHEDULES

Departure and arrival times are set by airlines and are subject to change without notice. Factors including air traffic control, weather, and operational decisions by the carrier can all affect your schedule. 215 Tours has no control over these changes and cannot be held liable for delays or rescheduling by any airline or transport provider.

It is your responsibility to arrive at the airport early, check in within the required timeframe, and monitor your flight status. Missing a flight due to late arrival is not the responsibility of 215 Tours.

6. YOUR TICKET AND TRAVEL ITINERARY

Once an airline ticket is issued in your name, the terms and conditions of that airline govern your journey. The ticket contract is between you and the carrier. Any issue relating to missed connections, seat allocation, baggage, or flight changes falls under the airline's own policy.

Most airline tickets issued through our packages are non-refundable and non-transferable. Changes to names, travel dates, or routing are subject to the airline's approval and may attract fees which you will be responsible for. Please note that your ground transport to and from the airport — unless specifically included in your package — is your own arrangement and cost.

You are expected to travel according to the itinerary as planned. Unscheduled stopovers or deviations from the agreed itinerary are not permitted without prior discussion and approval from 215 Tours.

7. UNEXPECTED TRIP EXTENSIONS

Occasionally, events entirely outside our control — such as extreme weather, airline strikes, or airport closures — may result in your trip being extended beyond the planned dates. Should this happen, the additional costs incurred (accommodation, meals, onward flights) will be your responsibility unless covered by your travel insurance.

215 Tours will do its best to support and advise you in such situations, but we cannot absorb costs that arise from events beyond our control.

8. OUR ROLE WITH THIRD-PARTY SUPPLIERS

215 Tours works with a network of hotels, airlines, ground transport operators, and experience providers to deliver your travel package. We curate and coordinate these services on your behalf, but we do not own or operate any of these businesses.

Where a supplier fails to deliver a promised service — or delivers it poorly — 215 Tours will work with you to seek a resolution. However, our liability for the actions or failures of third-party suppliers is limited. We are not responsible for accidents, property damage, service failures, or loss of any kind that occurs at a hotel, on a flight, during a tour, or through any other supplier-operated service.

By booking with us, you acknowledge that you understand the nature of our role as a travel coordinator and accept the limitations this places on our direct liability.

9. REQUESTING CHANGES TO YOUR BOOKING

If you need to change any aspect of your booking after it has been confirmed, please reach out to us as soon as possible. We will do our best to accommodate the request, subject to availability and the policies of the relevant suppliers.

Please note that supplier change fees may apply and will be passed on to you. In group bookings, changes requested by one traveller may affect the entire group and may not always be possible without impacting pricing or logistics for everyone. We will communicate clearly before any change is actioned.

10. GROUP TRAVEL

Group packages are built around a confirmed number of travellers and a set itinerary. Once the group is booked and visas — where applicable — have been processed, extensions of stay or individual deviations from the group plan are generally not possible.

If a visa has been applied for on your behalf as part of a group, the travel dates submitted to the embassy are binding. Staying beyond those dates without prior approval could affect both your return and your future travel records. Please plan accordingly.

11. CANCELLATIONS

We understand that plans sometimes change. If you need to cancel, please contact your 215 Tours consultant as soon as the decision is made. The following cancellation structure applies:

30 to 45 days before departure date — 40% of total package cost is forfeited

15 to 30 days before departure date — 50% of total package cost is forfeited

7 to 15 days before departure date — 60% of total package cost is forfeited

Within 7 days of departure date — 100% of total package cost is forfeited

If your cancellation is due to a serious emergency such as illness or bereavement, please provide relevant documentation. We will present your case to our suppliers and advocate on your behalf, though we cannot guarantee their response. Any refund approved by a supplier will be passed to you after deducting applicable administrative fees.

12. REFUNDS FROM AIRLINES AND HOTELS

Refund policies differ across airlines and hotels. Where a refund is applicable, we will assist in submitting the request to the relevant party. Processing timelines are determined entirely by the airline or hotel and are outside our control.

Any approved refund will be returned to you after deducting administrative and processing charges. 215 Tours does not issue refunds on behalf of airlines or hotels from its own funds.

13. RAISING A CONCERN

If something is not right during your trip, please tell us immediately via WhatsApp. The sooner we know, the better placed we are to help resolve it. Issues raised after the trip has ended are much harder to address.

When you pay your deposit, you confirm that you have reviewed the hotel and flight details provided, including images and reviews where shared. Dissatisfaction with a hotel or airline that was clearly communicated and accepted at the booking stage will not qualify for a refund.

14. TRAVEL DOCUMENTS AND HEALTH REQUIREMENTS

Every traveller is personally responsible for ensuring their passport is valid for at least six months beyond their return date. You are also responsible for meeting any health, vaccination, or entry requirements of the destination country.

215 Tours may provide guidance on visa requirements and offer support in preparing your application. However, we do not issue visas and make no guarantee of approval. Visa decisions rest entirely with the relevant government authority. We are not liable for visa refusals, delays, or any associated costs.

Once a visa application has been submitted on your behalf, changes to your travel plans become significantly restricted. Any cancellation or modification at that stage may result in the full forfeiture of your deposit. We strongly advise clients to finalise all travel decisions before their visa submission.

15. EVENTS OUTSIDE OUR CONTROL

215 Tours operates in good faith and will always do its best to deliver what was promised. However, there are events — commonly known as force majeure — that no travel company can predict or prevent. These include but are not limited to: natural disasters, pandemics, acts of war or terrorism, civil unrest, government travel bans, or severe weather events.

Where such events prevent us from fulfilling any part of your travel arrangement, we will work with you and our suppliers to find the most reasonable resolution available. However, 215 Tours cannot be held financially liable for losses arising from circumstances genuinely beyond our control.

16. UPDATES TO THESE TERMS

As 215 Tours grows, these terms may be updated to reflect new services, legal requirements, or operational changes. We will always publish the most current version on our website at 215.tours. The terms in effect at the time of your booking are the ones that apply to your trip.

17. RESOLVING DISPUTES

This agreement is governed by the laws of the Federal Republic of Nigeria. If a disagreement arises between you and 215 Tours, we ask that both parties first attempt to resolve it through direct and honest conversation. We genuinely value every client relationship and would rather work through a problem than escalate it.

If a resolution cannot be reached within thirty (30) days of the dispute being raised, the matter will be referred to a neutral arbitrator agreed upon by both parties. If agreement on an arbitrator cannot be reached within a further thirty (30) days, appointment will be made by the Nigerian courts. The arbitration will take place in Lagos, Nigeria, and be conducted in English. The arbitrator's decision will be final and binding on both parties.

18. YOUR AGREEMENT

Making a payment — whether full or as a deposit — to 215 Tours confirms that you have read and understood this agreement and accept it as the basis of the arrangement between us. If anything in this document is unclear, please ask before paying. We are always happy to explain.

215 TOURS — Your Journey. Our Commitment.

215.tours | info@215.tours | +234 811 692 2792 | Lagos, Nigeria